Terms of Service

01What LUNR does

LUNR runs paid growth for e-commerce businesses as a service: advertising campaigns, creative, measurement, reporting, and search content. Adara is the system we use to deliver it, andAda is the AI agent that reports on the work in a client’s Slack or email.

The service is provided only under a written service agreement. That agreement sets the scope, the fees, the limits within which we may act in your advertising accounts, and the data processing agreement. Nothing on this website is a binding offer. Prices and terms on the site describe how we normally work, and figures marked as examples are examples, not a client’s results.

Nothing on this website, and nothing in our service, is a promise of specific advertising or sales results.

02The free ad audit

• The audit checks an advertising report file that you choose. The check runs in your browser, and the file is not uploaded to us.
• If you ask for the full report by email, or ask us to look at your ads by hand, we receive your email address, the details you add, and the audit results. The report we send opens with a short summary written by an AI model. Our Privacy Policy describes this.
• The results are a general indication based on one file. They are not professional, financial, or legal advice, and what you do with them is your decision.
• Only use a file you are entitled to use, from an advertising account you own or are authorized to manage.

03Booking a call

Calls are booked through Cal.com, which opens in a window over this site and is governed by its own terms and privacy policy. A booking is an appointment, not a contract; either of us can cancel or move it.

04Acceptable use

You agree not to:

• Use the website or its tools for anything unlawful.
• Interfere with, disrupt, or attempt to gain unauthorized access to the website, its tools, or the systems behind them.
• Reverse engineer, scrape at scale, or resell the website or its tools without our written permission.
• Send us other people’s personal data without the right to do so.

You may stop using the website at any time and ask us to delete your data. We may block access for breach of these Terms, abuse, or legal necessity.

05Access to your shop and advertising accounts

This section applies when your company becomes a client. The service agreement has the detail; in short:

• You may only give us access to a shop and to advertising accounts you own or are authorized to manage.
• You authorize us to work in those accounts on your behalf, within the limits agreed with you. Inside those limits we may act without asking first. Every change is logged and can be reversed.
• You remain the owner of, and responsible for, your shop, your advertising accounts, your budgets, and your advertising spend.
• You can remove our access at any time. When the agreement ends, we end our access and return or delete personal data, as described in our Privacy Policy and Data Deletion Instructions.
• Where we process personal data on your behalf, you are the controller and we are your processor. Those terms are in the data processing agreement that is part of your service agreement.

06Your content & our intellectual property

You keep all rights to your data, content, and brand. Everything that makes up our website and service — design, code, text, and the LUNR, Adara, and Ada names and marks — belongs to LUNR and may not be copied or used without permission. For clients, the service agreement says who owns what we produce for you.

07Third-party services

Our website and service work with third-party services — including Meta, Google, TikTok, Shopify, Slack, Cal.com, Microsoft, and Vercel — each governed by its own terms and policies. We are not responsible for third-party services, their availability, or decisions they make about your accounts.

08Disclaimers

To the extent permitted by law, the website and the free tools on it are provided “as is” and “as available”, without warranties of uninterrupted or error-free operation. Information on the site is general and may change. It is not financial advice and not a guarantee of performance.

09Limitation of liability

To the maximum extent permitted by Finnish law, LUNR is not liable for indirect or consequential damages, lost profits, or the outcomes of advertising decisions you make on the basis of this website or its free tools. Our total aggregate liability for claims relating to the website and its free tools is limited to the amounts you paid us in the 12 months before the claim (or €100 if you have paid nothing). A signed service agreement has its own liability terms, and those apply to the service. Nothing in these Terms limits liability for intentional misconduct or gross negligence, or restricts rights that mandatory law — including consumer-protection law — grants you.

10The earlier Adara workspace

Until November 2026, these Terms also covered Adara as a workspace that advertisers signed in to. That workspace was closed on 10 November 2026. If you had an account, you can ask us to delete your data: see section 08 of thePrivacy Policy and the Data Deletion Instructions.

11Changes to these Terms

We may update these Terms as our services evolve. We will post the updated Terms here with a new effective date, and give clear notice on the site for material changes. Continued use after a change means you accept the updated Terms.

12Governing law & disputes

Finnish law governs these Terms, without prejudice to mandatory protections that apply to you as a consumer. We will always try to resolve disagreements directly first — write to us atoffice@hellolunr.com. Unresolved disputes are settled in the Finnish courts; consumers may also turn to the Finnish Consumer Disputes Board (kuluttajariita.fi (opens in a new tab)).

13Contact