LUNR Oy (“LUNR”, “we”, “our”, or “us”) runs paid growth for e-commerce businesses as a service; Adara is the system we use to deliver it. This page explains how you can request the deletion of personal data we hold about you, including data we obtain through the Meta (Facebook and Instagram), Google Ads, and TikTok Ads APIs, and from a shop system such as Shopify, when a business gives us access to its accounts.
01What data this covers
A deletion request covers the personal data we hold about you, depending on how you know us:
- You contacted us, booked a call, or used the free ad audit — your name, email address, booking details, audit request and results, and our correspondence.
- We contacted you about our service — your name, role, company, business contact details, and our exchanges.
- Your company is a client — the contact details of your team, our correspondence, any recording of the kickoff call, and what we hold from your shop and advertising accounts: order data, advertising data read through the Meta, Google Ads, or TikTok Ads APIs, the audiences we created, and stored credentials or access tokens.
- You had an Adara workspace account (the workspace closed on 10 November 2026) — your account information, advertising-account connections and access tokens, and the campaign, creative, performance, and reporting data read from the connected accounts.
If you visited or bought from a shop that works with LUNR, the shop decides about your data, not LUNR. Ask the shop. We carry out its instruction (section 04).
02How to request deletion
To request deletion of your data, follow these steps:
- Send an email to office@hellolunr.com from the email address we know you by.
- Use the subject line “Data Deletion Request”.
- Tell us who you are and what the request covers: your name and company and, where it applies, the shop or the advertising accounts concerned.
A client can also ask its LUNR contact, by email or in the shared channel. We may ask you to confirm your identity before we delete anything; that is only to check it is you.
03Removing our access yourself
You can end our access at any time in each service’s own settings. From that moment we can no longer read or change anything there:
- Meta (Facebook and Instagram) — in the settings of your business portfolio, open Partners and remove LUNR. If you connected an account through a Facebook login, also remove the integration under Settings → Business Integrations.
- Shopify — in your shop’s admin, remove LUNR’s staff account under Settings → Users, and uninstall the Adara app, if one is installed, under Settings → Apps and sales channels.
- Google — in Google Ads, remove LUNR’s access under Admin → Access and security; in Search Console, remove LUNR’s account under Settings → Users and permissions. For a connection made with a Google sign-in, see Google Account → Third-party apps & services.
- TikTok — TikTok Ads Manager, under the authorized apps or connected apps settings for your account.
Removing access stops new data from reaching us. It does not delete what we already hold. For that, send the request in section 02.
04What happens next
Once we receive and verify your request, we delete the personal data we hold about you and revoke and delete any stored access tokens or credentials. We confirm completion by email, typically within 30 days.
When a client’s agreement ends, the same happens without a request. Within 30 days we end our access to the shop and the advertising accounts, delete the audiences we created, and return or delete personal data, as the agreement sets out. The campaigns stay in the client’s own advertising account.
If you are a shop’s customer, we do not decide the request ourselves. We tell the shop without delay and delete or return the data on its instruction.
What deletion here does not reach. Data held by Meta, Google, TikTok, or a shop system in their own systems is kept under their own rules. To have it removed, go to that provider.
05What we may keep
We may retain a limited subset of information where required to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements, as described in our Privacy Policy. In practice that is invoicing and accounting records, totals that identify no person (kept for up to one year after a client’s work ends), and, if you asked us never to contact you again, the minimum record needed to honour that. Such retained data is securely stored and deleted once the obligation no longer applies.